HP Integrated Lights-Out 4 - Manual (Page 12)

iLO Virtual Floppy media applet unresponsive......................................................................313
Troubleshooting SSH issues....................................................................................................313
Initial PuTTY input slow.....................................................................................................313
PuTTY client unresponsive..................................................................................................314
SSH text support from text-based Remote Console session......................................................314
Troubleshooting text-based Remote Console issues....................................................................314
Unable to view Linux installer in text-based Remote Console...................................................314
Unable to pass data through SSH terminal..........................................................................314
VSP-driven selection during the serial timeout window sends output to BIOS redirect instead of
VSP................................................................................................................................314
Scrolling and text appear irregular during BIOS redirection...................................................314
Troubleshooting Remote Support issues....................................................................................315
SSL Bio Error during Insight RS registration..........................................................................315
HP ProLiant Gen8 server identified in Insight Online as <product name>_<serial number> and in
Insight RS as <serial number>............................................................................................315
HP ProLiant Gen8 server OS name and version not listed in Insight RS or Insight Online............315
Connection error during iLO Direct Connect registration........................................................316
iLO session ends unexpectedly during iLO Direct Connect registration.....................................316
Troubleshooting iLO Federation Management issues..................................................................316
Query errors occur on iLO Federation Management pages....................................................316
A timeout error is displayed on the Multi-System Map page...................................................317
A 502 error is displayed on the Multi-System Map page.......................................................317
A 403 error is displayed on the Multi-System Map page.......................................................318
iLO peers are not displayed..............................................................................................318
iLO peers are displayed with IPv6 addresses on IPv4 networks...............................................318
Troubleshooting miscellaneous issues.......................................................................................318
Cookie sharing between browser instances and iLO.............................................................318
Shared instances.........................................................................................................319
Cookie order..............................................................................................................319
Displaying the current session cookie.............................................................................319
Preventing cookie-related issues....................................................................................320
Unable to get SNMP information from HP SIM.....................................................................320
Unable to upgrade iLO firmware........................................................................................320
iLO Firmware update does not finish...................................................................................320
iLO network Failed Flash Recovery.....................................................................................321
Testing SSL......................................................................................................................321
Resetting iLO...................................................................................................................322
Resetting iLO by using the iLO 4 Configuration Utility.......................................................323
Resetting iLO to the factory default settings by using iLO RBSU...............................................324
Resetting iLO to the factory default settings by using the iLO 4 Configuration Utility...................325
Server name still present after System Erase Utility is executed................................................326
Certificate error when navigating to iLO web interface..........................................................327
Resolving a browser certificate error: Internet Explorer......................................................327
Resolving a browser certificate error: Firefox...................................................................329
Resolving a browser certificate error: Chrome..................................................................330
8 Support and other resources....................................................................331
Information to collect before you contact HP.............................................................................331
How to contact HP................................................................................................................331
Registering for Software Technical Support and Update Service..................................................331
How to use Software Technical Support and Update Service..................................................331
HP Support Center................................................................................................................331
HP authorized resellers..........................................................................................................332
Related information...............................................................................................................332
12 Contents