HP Integrated Lights-Out 4 - Manual (Page 304)

1. Navigate to Tools
→Options in Firefox.
2. Click Advanced.
3. Click the Encryption tab.
4. Click View Certificates.
Click the Servers tab, and then delete any certificates related to iLO.
5. Click the Others tab, and then delete any certificates related to iLO.
6. Click OK.
7. Start Firefox and connect to iLO.
NOTE: The steps in Solution 1 are based on Firefox ESR 17. The procedure to use might vary
depending on the installed version of Firefox.
Solution 2:
1.
Close the Firefox application.
2. Navigate to the Firefox AppData folder, and then delete all of the *.db files in all of the
Firefox directories.
The AppData folder is typically in the following location: C:\\Users\<user name>\
AppData\Local\Mozilla\Firefox\
Unable to return to login page after an iLO flash or reset
Solution: Clear the browser cache and restart the browser.
Unable to access Virtual Media or graphical Remote Console
Solution: You enable the iLO Virtual Media and graphical Remote Console features by installing
an optional iLO license. If a license is not installed, a message informs you that these features are
not available without a license.
For details on purchasing licenses, and for a list of licensed features, see the following website:
http://www.hp.com/go/ilo/licensing .
Unable to connect to iLO after changing network settings
Solution: Verify that both sides of the connection (the NIC and the switch) have the same settings
for transceiver speed autoselect, speed, and duplex. For example, if one side is autoselecting the
connection, the other side must use the same setting. For information about configuring the iLO
network settings, see
“Configuring iLO network settings” (page 88) .
Unable to connect to iLO processor through NIC
Solution: If you cannot connect to the iLO processor through the NIC, try the following solutions:
•
Confirm that the green LED indicator (link status) on the iLO RJ-45 connector is on. This condition
indicates a good connection between the PCI NIC and the network hub.
•
Look for intermittent flashes of the green LED indicator, which indicates normal network traffic.
•
Run the iLO RBSU or the iLO 4 Configuration Utility to confirm that the NIC is enabled, and
verify the assigned IP address and subnet mask.
•
Run the iLO RBSU, and use the Advanced option on the Network Autoconfiguration page to
view the status of DHCP requests.
•
Ping the IP address of the NIC from a separate network workstation.
•
Attempt to connect with a browser by entering the IP address of the NIC as the URL. You can
see the iLO home page from this address.
•
Reset iLO.
304 Troubleshooting