HP Color LaserJet CM6030CM6040 Multifunction Printer series - Manual (Page 240)

Solving general problems
If the product is not responding properly, complete the steps in the following checklist, in order. If the
product does not pass a step, follow the corresponding troubleshooting suggestions. If a step resolves
the problem, you can stop without performing the other steps on the checklist.
Troubleshooting checklist
1. Make sure the product Ready light is on. If no lights are on, complete these steps:
a. Check the power-cable connections.
b. Check that the power switch is on.
c. Make sure that the line voltage is correct for the product power configuration. (See the label
that is on the back of the product for voltage requirements.) If you are using a power strip and
its voltage is not within specifications, plug the product directly into the wall. If it is already
plugged into the wall, try a different outlet.
d. Remove any other products plugged into the same circuit.
e. If none of these measures restores power, contact HP Customer Care.
2. Check the cabling.
a. Check the cable connection between the product and the computer or network port. Make
sure that the connection is secure.
b. Make sure that the cable itself is not faulty by using a different cable, if possible.
c. Check the network connection. See Solve network printing problems on page 274 .
3. If the product is in the READY state, check to see if any message appear on the control-panel
display. If any error messages appear, see
Control-panel messages on page 227 .
4. Ensure that the print paper that you are using meets specifications.
5. Print a configuration page (see Information pages on page 178 . An HP Jetdirect page also prints.)
a. If the pages do not print, check that at least one tray contains print paper.
b. If the page jams in the product, see Jams on page 228 .
6. If the configuration page prints, check the following items.
a. If the page prints correctly, then the product hardware is working. The problem is with the
computer you are using, with the printer driver, or with the program.
b. If the page does not print correctly, the problem is with the product hardware. Contact
HP Customer Care.
7. Select one of the following options:
Windows: Click Start, click Settings, and then click Printers, or Printers and Faxes. Double click
HP Color LaserJet CM6030 or HP Color LaserJet CM6040.
-or-
224 Chapter 15 Solve problems ENWW