Troubleshooting menu – HP Color LaserJet CM6030CM6040 Multifunction Printer series User Manual

Page 69

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Troubleshooting menu

Administration

>

Troubleshooting

NOTE:

Many of the menu items under the Troubleshooting menu are for advanced troubleshooting

purposes.

Table 2-17

Troubleshooting menu

Menu item

Sub-menu item

Sub-menu item

Values

Description

Event Log

Print

This shows the event codes and their
corresponding engine cycles on the control-
panel display.

Calibrate Scanner

Calibrate

Use this feature to compensate for offsets in
the scanner imaging system (carriage head)
for ADF and flatbed scans.

You might need to calibrate the scanner if it
is not capturing the correct sections of
scanned documents.

PQ Troubleshooting

Print

Print various diagnostic pages that help solve
print-quality problems.

Fax T.30 Trace

Print T.30 Report

Print or configure the fax T.30 trace report. T.
30 is the standard that specifies
handshaking, protocols, and error correction
between fax machines.

When to Print Report

Never auto print
(default)

Print after any fax job

Print after fax send
jobs

Print after any fax
error

Print after send
errors only

Print after receive
errors only

Fax Transmit Signal
Loss

A value between 0
and 30. The default is
0.

Set loss levels to compensate for phone-line
signal loss. Do not modify this setting unless
requested to do so by an HP service
representative because it could cause the fax
to stop functioning.

Fax V.34

Normal

(default)

Off

Disable V.34 mode if several fax failures have
occurred or if phone line conditions require it.

Fax Speaker Mode

Normal

(default)

Diagnostic

A technician can use this feature technician
to evaluate and diagnose fax issues by
listening to the sounds of fax modulations.

Diagnostic Page

Print

Print a diagnostic page that includes color
swatches and the EP parameters table.

Disable Cartridge
Check

Use this item to enter a mode where a
cartridge (or color pair of cartridge and drum)
can be removed to determine which particular

ENWW

Troubleshooting menu

53

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