HP Photosmart D7460 Printer - Manual (Page 129)

applications after installation is complete. If you see firewall pop-up messages, you
must always accept or allow the pop-up messages.
If the screen still appears, try uninstalling the HP Photosmart software, rebooting your
computer, and temporarily disabling your firewall before reinstalling the
HP Photosmart software. You can re-enable your firewall application after installation
is complete. If you still see firewall pop-up messages, you must always accept or allow
the pop-up messages.
For more information, see the documentation provided with the firewall software.
Cause: A Virtual Private Network (VPN) is preventing the HP Photosmart from
accessing your computer.
Solution: Try temporarily disabling the VPN before proceeding with the installation.
NOTE: The HP Photosmart is not accessible during VPN sessions. However,
print jobs are saved in the print queue. When you exit the VPN session, print jobs
in the print queue will be printed.
Wireless setup troubleshooting
This section addresses problems you might encounter setting up a network. Check the
device display for specific error messages.
This section contains the following topics:
• During wireless network setup you do not see the SSID (network name) displayed
• Weak signal
• Cannot connect to network during setup
• Invalid WEP key during wireless setup
• Invalid passphrase during wireless setup
• The Printer Not Found screen appears during installation
During wireless network setup you do not see the SSID (network name)
displayed
Cause: Your wireless router is not broadcasting its network name (SSID) because
the Broadcast SSID option is turned off.
Solution: Access the router's Embedded Web Server and turn on the Broadcast
SSID option. See the user guide that came with your wireless router for information
on how to access the Embedded Web Server and check the Broadcast SSID setting.
For more information, see:
“Connect to an integrated wireless WLAN 802.11 network” on page 30
Cause: The wireless router (infrastructure) or computer (ad hoc) is too far from the
HP Photosmart or there is interference.
Solution: In order to establish a good signal between the HP Photosmart and
wireless router (infrastructure) or computer (ad hoc), you might have to experiment a
Chapter 12
128 Troubleshooting
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