HP Photosmart D7460 Printer - Manual (Page 159)

Solution: Clear the jam. Touch OK to continue your print job.
For more information, see:
“Clear paper jams” on page 115
Cause: The print head assembly is blocked or stalled.
Solution: Turn the HP Photosmart off and open the ink cartridge door. Remove any
objects that are blocking the print head assembly (including any packing materials),
and then turn the HP Photosmart on again.
Paper mismatch
Cause: The print setting for the print job does not match the paper type or size
loaded in the HP Photosmart.
Solution: Change the print setting or load the appropriate paper in the input tray.
For more information, see:
• “Set the paper type for printing” on page 67
• “Set the paper size” on page 66
• “Information on paper” on page 115
Wrong paper width
Cause: The print setting chosen for the print job does not match the paper loaded
in the HP Photosmart.
Solution: Change the print setting or load the appropriate paper in the input tray.
For more information, see:
• “Information on paper” on page 115
• “Change the print settings for the current job” on page 66
Power and connection messages
The following is a list of power- and connection-related error messages:
• Communication test failed
• HP Photosmart not found
• Improper shutdown
• Two-way communication lost
Communication test failed
Cause: The HP Photosmart is turned off.
Solution: Look at the display on the HP Photosmart. If the display is blank and the
On button is not lit, the HP Photosmart is turned off. Make sure the power cord is
Chapter 12
158 Troubleshooting
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