HP Photosmart D7460 Printer - Manual (Page 149)

Solution: Install the HP Photosmart Software that came with the HP Photosmart.
If it is installed, restart your computer.
To install the HP Photosmart Software
1. Insert the HP Photosmart CD-ROM into your computer’s CD-ROM drive and then
start the Setup program.
2. When prompted, click Install More Software to install the HP Photosmart
Software.
3. Follow the onscreen instructions and the instructions provided in the Setup Guide
that came with the HP Photosmart.
Cause: The HP Photosmart is turned off.
Solution: Turn the HP Photosmart on.
Cause: The computer is turned off.
Solution: Turn the computer on.
Cause: The HP Photosmart is not properly connected to the computer.
Solution: If the HP Photosmart is directly connected to a computer with a USB
cable, check the physical connection from the HP Photosmart to the computer. Verify
that the USB cable is securely plugged into the USB port on the back of the
HP Photosmart. Make sure the other end of the USB cable is plugged into a USB port
on your computer. After the cable is connected properly, turn the HP Photosmart off
and then on again.
If the HP Photosmart is network-connected, check physical network connections and
make sure the network is operational. Once you verify network connectivity, retry the
task.
For more information, see:
• “Communication problems over a USB connection” on page 113
• “Network troubleshooting” on page 125
Memory card or storage device is not available
Cause: If this message appears on your display, it means that another user is
accessing the memory card or storage device over the network. Other users who try
to use the same memory device might see a read/write error message. The memory
device might not appear, as expected, in a list of shared network drives. In addition,
if the HP Photosmart is connected to your computer by a USB cable, the computer
might be accessing the memory card or storage device, making it inaccessible to the
HP Photosmart.
Solution: Wait until the other user has finished using the memory card or storage
device.
Chapter 12
148 Troubleshooting
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