Draft 1 – Aastra Telecom 9480i Series User Manual
Page 493
Operational Features
41-001160-03, Rev 00, Releaes 2.4
5-195
Configuring Operational Features
Logging In to a Phone Queue (9480i, 9480i CT, 6755i, 6757i, 6757i CT)
Use the following procedure to log into a phone queue from your Aastra IP phone.
Aastra IP Phone UI
Step
Action
1
Press the ACD softkey on your IP phone.
Note: Check with your administrator to verify the label assigned to the ACD softkey on your IP
phone.
The login screen (see below) appears. In this example, the ACD softkey accesses the Customer
Support phone queue and is labelled “Support.”
2
To log into the phone queue, use your IP phone keypad to enter the following information:
User ID: The phone number you use to access the queue.
Password: The password you use to access this queue.
ACD: Support
User ID:
Password:
Services
Dir
Callers
Icom
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Draft 1