Rockwell Automation 6180P-xxxx Integrated Display Computers with Keypad User Manual - Manual (Page 48)

48 Rockwell Automation Publication 6180P-UM001C-EN-P - February 2014
Chapter 5 System Troubleshooting
Troubleshooting Follow these steps to identify and isolate an issue with the computer’s operation.
1. Shut down the computer by using the appropriate method for the installed
operating system.
See Shut Down the Computer on page 32 for more information.
2. Disconnect power to the computer.
3. Disconnect all peripheral devices from the computer.
4. If using a keyboard and mouse, verify that they are properly connected.
5. If using an external display, verify that it is properly connected.
6. Connect power to the computer. During POST, one of three events occurs:
• The computer completes the start-up process.
• A nonfatal error occurs and the related error message is displayed.
• A fatal error occurs and the start-up process terminates.
Troubleshooting Checklists To manage common issues, use these checklists to test and verify components. If
an issue occurs, refer to these checklists before calling technical support.
Issues during Startup
• Are all connections secure?
• Are the device drivers installed?
• Are the jumpers on any add-in boards correctly positioned?
• If starting from a drive:
– Is it formatted and set up in the BIOS?
– Are the drive’s data and power cables properly connected? Verify that
the computer can start from an external bootable device.
• Are memory modules properly installed? You can reinstall them to be sure
of a good connection.
If Then
The computer starts Isolate the issue by connecting peripheral devices one at a
time until the issue occurs.
The issue is with a specific software or driver Reinstall the software or driver.
The issue is not related specifically to software,
a driver, or a peripheral device Refer to the troubleshooting checklists.
TIP Some computers emit beeps. These audible alerts only signal that an
error is detected. The beeps can apply to nonfatal and fatal errors.