Measurement Computing USB-5100 Series - Manual (Page 50)

USB-5100 Series Software Help Hardware Reference
Fixing a Read Header Failed Error
Occasionally, when trying to launch, check status, or read out a USB-5100 Series logger, you may receive a
Read Header Failed error. This error occurs when a device header cannot be read, usually because of a
communication error or corrupted header.
Complete the following steps to fix this error:
1. Select Device»Utilites»Force Offload USB Logger .
If the Logger Readout window displays with the progress bar, the data is being read out from the device.
2. When the readout is complete, save the data to a .hob file.
If you receive a Read Header Failed message again, the header has probably become corrupted. You can
restore the header by launching the logger. This resets the device launch options to factory defaults. However, it
also causes any logged data or offloaded data from a shuttle to be lost.
If you receive a Read Header Failed message and are unable to read out data from the logger, please contact
Measurement Computing Corporation to attempt to retrieve the logged data.

Knowledgebase: kb. mccdaq.com
 Tech support form:
www.mccdaq.com/support/support_form.aspx
 Email: techsupport
@mccdaq.com

Phone: 508-946-5100 and follow the instructions for reaching Tech Support
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