Troubleshooting, Power-up & connection troubleshooting – Teo IP Phone 7810-TSG Installation User Manual
Page 65
13-280138 Rev. H
Page 65
7810 telephones have built-in diagnostic and testing capabilities to quickly isolate problems
affecting their operation.
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Whenever power is applied or a connection is made to the LAN or WAN, the phone
initiates a startup routine, with progress shown in the display. When the phone and
network are fully initialized, the idle display, indicating date and time, will be shown. In
cases where full initialization is not attained, the following displays or conditions will be
shown continuously until corrected.
Problem Observed
Remedial Action
No display information is
shown
Check power connections and source.
Verify connection to 802.3af-compatible PoE power
source.
Press the PoE Security Reset Switch (7810PoE-TSGA) –
NO ETHERNET CONNECTION
Check connections to the LAN or WAN.
LINE ID=
DELETE CLEAR 123
The Line ID is a null value. Enter the appropriate Line
ID number.
DHCPv4 ERROR, RETRYING
PRESS SETUP TO CONFIGURE
Verify that the DHCP server is operating and
accessible.
If the LAN or WAN does not include a DHCP server,
disable IP configuration via DHCP and enter the
appropriate IP values (phone, default gateway, subnet
mask, update) using the INSTL→IP Menu.
IP4 ADDR=000.000.000.000
EDIT
The phone IP address is a null value. Enter the
appropriate phone IP address or name, or change the
IP Configuration Update IPv4 address from STATIC to
IPv4 to allow the DHCP server to assign an address to
the telephone.
GATEWAY=
EDIT
The default gateway IP address is a null value. Enter
the appropriate gateway IP address or server name.
SUBNET=000.000.000.000
EDIT
The subnet mask is a null value. Enter the appropriate
subnet mask.
UPDATE=
EDIT
The update server IP address is a null value. Enter the
appropriate update server IP address or server name.
AUTH ID=
DELETE CLEAR 123
The AUTH ID is a null value. Enter the appropriate
AUTH ID.
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