Diagnostic troubleshooting – Teo IP Phone 7810-TSG Installation User Manual
Page 68
Teo IP Phone 7810 TSG Series Installation Instructions
Page 68
13-280138 Rev. H
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After the phone is fully initialized (idle display showing), the following diagnostic
information may be reviewed, using the ADMIN→DIAG Menu.
Diagnostic Mode
Information Provided
LINK option selected:
The LINK option provides information about the
network and SIP server status as follows:
1) Status about the network will be displayed:
PHY:100MBPS IP:AUTO OK
(DHCP used for IP addressing at phone)
or
PHY:100MBPS IP:NO AUTO
(DHCP is enabled, and has not completed
successfully)
or
PHY:100MBPS IP:STATIC
(DHCP is disabled, fixed IP addresses are in use at
phone)
2) Registration status for each line will be indicated via
line status LED for 2 seconds.
Solid Green – Line registration successful with
server.
Alternating red/green – Line registration in process
and un-determinate.
Solid Red – Line registration failed.
Flashing red – The primary line is active, and
secondary line(s) are not registered.
PACKET option selected:
and then ACTIVE option
selected:
The PACKET option allows the selection of statistics
for the current active call (ACTIVE) or a standing
aggregate of previous calls (HISTORY).
Status indicating the negotiated codec, the received
packetization rate and the real-time jitter buffer setting
is displayed for the current call as below:
G.711/30ms JTR=XX/YYYms¤
ACTIVE CALL
Selecting the Right Arrow key in succession will
indicate additional status information as below:
Total number of concealed packets (lost or delayed)
Total number of lost packets (expected, not-received)
Total number of not-delayed packets (<10mS delay)
Total number of packets delayed more than 10mS