Thinklogical Secure Console Server Manual - Manual (Page 58)

S e c u r e C o n s o l e S e r v e r M a n u a l , R e v . K , J u l y , 2 0 1 3 Page 58
11.1.2 Email
Thinklogical
®
is staffed Monday through Friday from 8:30am to 5:00pm, Eastern Time Zone.
We will try to respond to your email inquiries promptly. Please use the following email
addresses for your various needs:
[email protected] – Information about Thinklogical
®
and our products.
[email protected] – Sales Department: orders or questions.
[email protected] – Product support, technical issues or questions, product repairs
and request for Return Merchandise Authorization.
11.1.3 Telephone
Telephone Sales: Please contact our expert sales staff in Milford, CT at 1-203-647-8700 or, if
in the continental US, use our toll-free number 1-800-291-3211. We are here Monday through
Friday from 8:30am to 5:00pm, Eastern Time Zone. Be sure to ask for your sales
representative’s direct dial phone number when you call.
Telephone Product Support: Please contact our expert Product Support staff in Milford,
Connecticut at 1-203-647-8700. The support lines are manned Monday through Friday,
8:30am to 5:00pm, Eastern Time Zone.
International Sales: Please contact our expert Sales Staff in Milford, Connecticut, USA at 1-
203-647-8700. We are here Monday through Friday, 8:30am to 5:00pm, Eastern Time Zone
(same as New York City). If leaving a voice message, please provide a preferred time to call
back so we may reach you at your convenience.
Our switchboard attendant will direct your call during regular business hours. We have an
automated attendant after regular business hours and on holidays. Please leave a voice
message for any of our representatives at any time. Each of our sales and service
representatives has a direct number to accommodate your calls.
11.1.4 Fax
Our company facsimile number is 1-203-783-9949. Please indicate the nature of the fax on
your cover sheet and provide return contact information, including your phone number.
11.2 Product Support
Thinklogical’s ® support personnel are available Monday through Friday from 8:30am to 5:00pm,
Eastern Time Zone. If you need assistance at some time outside of normal business hours,
please contact us beforehand and we will do our best to make arrangements to assist you.
11.2.1. Limited Warranty Information
Thinklogical ® , LLC (“Thinklogical”) warrants this product against defects in materials and
workmanship for a period of one (1) year from the date of delivery (ordinary wear and tear
excluded). This limited warranty does not cover defects resulting from (i) use of the product other
than as described in the applicable documentation for the product; (ii) modifications to or repairs
of the product that are made by any party other than Thinklogical
® or a party acting on
Thinklogical’s
®
behalf, or (iii) combination of the product with third party products that is not
consented to by Thinklogical ® . Occurrences of events described in (i) – (iii) shall void the
foregoing warranty. This warranty gives you specific legal rights, and you may also have other