KACO Powador 10.0 - 20.0 TL3 - Manual (Page 52)

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Service
Page 52 Operating Instructions Powador 12.0 TL3-20.0 TL3
10 Service
If you need help solving a technical problem with one of our KACO products, please contact our service hotline.
Please have the following information ready so that we can help you quickly and efficiently:
• Device name / serial number
• Date of installation / Start-up report
• Fault message shown on the display / Description of the fault / Did you notice anything unusual? / What has
already been done to analyse the fault?
• Module type and string circuit
• Consignment identification / Delivery address / Contact person (with telephone number)
• Information about the accessibility of the installation site.
Any additional costs arising from unfavourable structural or mounting conditions shall be billed to the customer.
You can find the following items and other information at our web site http://www.kaco-newenergy.de/:
• Our current warranty conditions.
• A complaint form.
• A form for registering your device with us. Please register your device without delay. In this manner, you can assist
us in providing you with the quickest service possible. In return, you receive two additional years of warranty
coverage for your unit.
Note: The maximum length of the warranty is based on the currently applicable national warranty conditions.
Hotlines
Technical troubleshooting Technical consultation
Inverters (*) +49 (0) 7132/3818-660 +49 (0) 7132/3818-660
Data logging and accessories +49 (0) 7132/3818-690 +49 (0) 7132/3818-690
Construction site emergency (*) +49 (0) 7132/3818-630
Customer help desk Monday to Friday from 7:30 a.m. to 5:30 p.m. (CET)
(*) Also on Saturdays from 8:00 a.m. to 2:00 p.m. (CET)