Epson WorkForce Pro WF-R8590 DTWF - Manual (Page 190)

❏ Make sure you select the correct printer (scanner) if a scanner list is displayed when you start EPSON Scan.
❏ If you are using any TWAIN-compliant applications, select the printer (scanner) you are using.
❏ In Windows, make sure the printer (scanner) is displayed in Scanner and Camera. The printer (scanner) should
be displayed as "EPSON XXXXX (printer name)". If the printer (scanner) is not displayed, uninstall and then
re-install EPSON Scan. See the following to access Scanner and Camera.
❏ Windows 8.1/Windows 8/Windows Server 2012 R2/Windows Server 2012
Select Desktop > Settings > Control Panel, enter "Scanner and Camera" in the search charm, click Show
Scanner and Camera
, and then check if the printer is displayed.
❏ Windows 7/Windows Server 2008 R2
Click the start button and select Control Panel, enter "Scanner and Camera" in the search charm, click View
scanners and cameras
, and then check if the printer is displayed.
❏ Windows Vista/Windows Server 2008
Click the start button, select Control Panel > Hardware and Sound > Scanners and Cameras, and then
check if the printer is displayed.
❏ Windows XP/Windows Server 2003 R2/Windows Server 2003
Click the start button, select Control Panel > Printers and Other Hardware > Scanner and Cameras, and
then check if the printer is displayed.
❏ If you cannot scan using any TWAIN-compliant applications, uninstall and then reinstall the TWAIN-
compliant application.
❏ For Mac OS X with an Intel processor, if other Epson scanner drivers except for EPSON Scan, such as Rosetta or
PPC are installed, uninstall them and EPSON Scan, and then reinstall EPSON Scan.
Related Information
& “Uninstalling Applications” on page 158
& “Installing Applications” on page 160
Scanned Image Problems
Scan Quality Is Poor
❏ Clean the scanner glass.
❏ Clean the ADF.
❏ Do not press too hard on the original or the document cover when you are placing the originals on the scanner
glass. Uneven colors, smears, or dots may appear when the original or the document cover are pressed too hard.
❏ Remove dust from the original.
❏ Make the appropriate document type settings on the control panel.
❏ Scan at a higher resolution.
❏ Adjust the image in EPSON Scan, and then scan. See the EPSON Scan help for details.
Related Information
& “Cleaning the Scanner Glass” on page 149
& “Cleaning the ADF” on page 147
User's Guide
Solving Problems
190