Freedom9 4020 - Manual (Page 105)

freeStor 4020 User’s Manual
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2. From the File menu, click “Eject”.
Any open window to the shared folder closes, and the shared folder disappears from the
desktop.
Other Mac operating systems, refer to the documentation included with the operating system for
information about disconnecting from a shared folder.
B.2 Solving freeStor 4020 Problems
This section provides general information about common problems that you might have with
your storage system and steps you can take to resolve them.
Problem: I can’t access the Manager.
Resolution: If you are using the System Storage Console, make sure the computer where the
Storage System Console is installed is in the same subnet as the storage system.
If you are using a Web browser, make sure the name or IP address of the storage system is
correct. You can use the storage system name only if that name is registered with a DNS server
in your network. In addition, if you configured the storage system to use a specific IP address,
you might need to specify the IP address of the gateway in your network before you can
successfully access the Manager using a Web browser. First access the Manager using the
Storage System Console and then specify the gateway address and try to access it using a Web
browser.
Problem: I forgot the password for logging in to the Manager.
Resolution: You can reset the storage system to use its original administrator user name
(admin) and password (storage) by pressing the small, recessed reset button on the back of the
storage system.
Note: This also resets the storage system to its original network settings. If you
previously configured the storage system to use a specific IP address, it will now
obtain its IP address from the DHCP server (if any). If you don’t have a DHCP
server on the network, it will use its default IP address (192.168.0.101).
In addition, pressing this button restarts the storage system, which might adversely affect user
connections to shared folders. Be sure to do this only when users are not connected to shared
folders or performing recovery.
Problem: The users can’t access the shared folders.
Resolution:
• Make sure the storage system is powered on, connected to the network, and operating
properly.
• If the domain administrator has set user accounts with the property "User must change
password at next logon", the user may encounter problems in mapping to the share before
the password is changed. To change the password:
1. Press ALT+CTRL+DEL
2. Select Change Password...
3. Change User name to the username you want.
4. Change Log on to: to the domain containing the user in step 3.