Freedom9 4020 - Manual (Page 107)

freeStor 4020 User’s Manual
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Resolution:
• Make sure you identified the Active Directory server by its IP address rather than its name.
• If you are using a secondary Active Directory server, make sure that you identified it by its IP
address rather than its name, that its IP address is different than the IP address of the
primary server, and that it resides in the same domain as the primary server.
Problem: The storage system is not distributing IP addresses.
Resolution: Make sure that Enable DHCP server is selected on the Network page, and that the
starting and ending IP addresses are valid. The first three digit groups of both the starting IP
address and ending IP address must be the same.
If the network configuration is correct and it still doesn’t work, the DHCP service might not be
working properly. Restart the storage system.
Problem: The users cannot access the storage system using FTP.
Resolution: Make sure that Enable FTP server is selected on the Network page and that the
users are using the correct address for accessing the storage system.
If the network configuration is correct and the users are using the proper address and it still
doesn’t work, the FTP service might not be working properly. Restart the storage system.
B.3 Solving DiskSafe Express Problems
This section provides general information about common problems that you might have with
DiskSafe Express and steps you can take to resolve them.
Note: If you need help from Technical Support, you might be asked to create a
diagnostic file. For information about this procedure, refer to Creating a
diagnostic file.
Problem: The disk that I want to protect isn’t listed.
Resolution: DiskSafe Express does not support dynamic disks. These types of disks are
automatically filtered from the list of disks that you can protect.
Problem: Authentication errors occur when I try to protect a disk.
Resolution:
• When adding a storage system, make sure that you’re using the correct name or IP address
of the storage system. You can enter a storage system name only if that name is registered
with a DNS server on your network.
• Make sure the computer is connected to the network and can otherwise access the storage
system. To check the network connection, click Start Æ Run and type “cmd”. At the
command prompt, type the following: “ping IP_address” where IP_address is the IP address
of the storage system. If you do not see “Reply from...”, the problem is with your network.
• If the storage system already exists, select it in the list of backup locations and then click
Remove. Then click Add to add it again. This resets the settings in the iSCSI initiator which
might be causing the authentication problem.
Note: When authentication errors occur, invalid backups might be created on the
storage system. To ensure that you don’t use up disk space unnecessarily, be
sure to delete any extraneous backups on the storage system. Compare the