Freedom9 4020 - Manual (Page 108)

101
Backup disk ID on the Status page in DiskSafe Express with the Backup Disk ID
on the Backups page in the Manager to determine which backup is actually being
used.
Problem: The Status page indicates that the backup is offline.
Resolution:
• Make sure the storage system is powered on.
• Check the network connection to the storage system.
To do this, click Start Æ Run and type “cmd”. At the command prompt, type the following:
“ping IP_address” where IP_address is the IP address of the storage system. If you do not
see “Reply from...”, the problem is with your network.
• Make sure that the backup has not been deleted on the storage system by checking the
Backups page.
If it has been deleted, remove protection and protect the disk again.
• If you changed the name of your computer, the storage system will not recognize it any
longer. Remove protection for all your disks or partitions, delete the old computer name from
the storage system, and then protect your disks again.
Problem: A backup did not occur at its regularly scheduled time.
Resolution:
• Check the schedule to confirm that it is correctly configured.
• Make sure the computer is powered on during the scheduled backup time.
• Make sure the storage system is powered on during the scheduled backup time.
• On the Status page, make sure that the Status is Normal. If protection is stopped (for
example, if you recovered the disk or recovered a different partition on the same disk),
backups will not occur until you resume protection by clicking Back Up Now.
• If you changed the name of your computer, the storage system will not recognize it any
longer. Remove protection for all your disks or partitions, delete the old computer name from
the storage system, and then protect your disks again.
• If the IP address of the storage system changed (for example, if the storage system obtains
its IP address from a DHCP server and acquired a new one after you added the storage
system to the list of backup locations), you must start DiskSafe Express so that it can
retrieve the new IP address. You must do this each time the IP address on the storage
system changes.
Problem: I can’t change my backup schedule.
Resolution: On the Status page, make sure that the Status is Normal. If protection is stopped
(for example, if you recovered the disk or recovered a different partition on the same disk), you
cannot change the schedule until you resume protection by clicking “Back Up Now”.
Problem: I forgot my recovery CD password.
Resolution: Reset the password using the storage system. Once you reset it on the storage
system, you can use the new password with the recovery CD.