Freedom9 4020 - Manual (Page 106)

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5. Set the password to the desired password.
6. Map to the share again.
• If the storage system uses local authentication mode, make sure the user configuration is
correct. For Windows or Mac OS X users, try changing the password (as described in
“Modifying users” on page 38) and accessing the shared folder again. For Linux users, make
sure the computer name or IP address is correct. If it’s not, recreate the user by removing
the existing user (as described in “Removing users” on page 40) and adding it again (as
described in “Adding users” on page 26).
If the storage system uses Active Directory authentication mode, check the user
configuration on the Active Directory server.
• If the storage system uses Active Directory authentication mode, make sure the clocks of the
storage system and the Active Directory server do not differ by more than five minutes. If
they do, errors will occur when users try to access the shared folders. You must adjust the
storage system time, time zone, or both to ensure that they match.
Even if the storage system and Active Directory server are in the same time zone and have
the same time, errors might still occur if the Active Directory server adjusts for daylight
savings time. In this case, you must change both the time zone and time on the storage
system. For example, if the Active Directory server time is 2:00 P.M. in the Central Time
zone (GMT-06:00), you would set the storage system time zone to Eastern Time (GMT-
05:00) and then set the time to match the Active Directory server (14:00). If you do this, do
not synchronize the storage system with an NTP server, as the time will be readjusted based
on the time zone.
• Make sure the users are using the proper procedure for accessing the shared folders,
including the correct name or IP address of the storage system. (You can use the storage
system name only if that name is registered with a DNS server on your network.)
Windows users can’t access shared folders using the Storage System Console unless their
computers are on the same subnet as the storage system. If using the Storage System
Console does not work, try accessing the shared folders using My Computer or Windows
Explorer.
• Make sure the user’s computer is connected to the network and can otherwise access the
storage system.
To check the network connection in a Windows environment, click Start --> Run and type
cmd. At the command prompt, type the following: “ping IP_address” where IP_address is the
IP address of the storage system. If you do not see ”Reply from...”, the problem is with your
network.
• If you are using Active Directory authentication mode, make sure the User must change
password at next logon check box is cleared in the properties for each user on the Active
Directory server who will be accessing shared folders on the storage system. In addition,
each user’s password can be no longer than 24 characters.
Problem: The users can’t create files in the shared folders.
Resolution: Check the access rights for the user. The user must have read/write rights to be
able to create files in the shared folder.
Problem: User is unable to switch to Active Directory authentication mode.