Freedom9 4020 - Manual (Page 109)

freeStor 4020 User’s Manual
102
B.4 Creating a Diagnostic File
In some cases, you might need assistance from Technical Support to solve problems that you
might have with DiskSafe Express, When you contact the Technical Support team, they might
ask you to create a diagnostic file to help them better understand your environment and
configuration settings.
You can create a diagnostic file using either the DiskSafe Express application or, in the event of
a system failure, using the recovery CD. To create a diagnostic file using the recovery CD, the
computer must have a floppy disk drive or a directly connected USB disk.
Note: This diagnostic file does not include the log files associated with the
Intelligent Management Agent (IMA). You might be asked to send those files
(iscmlib.log and iscmservice.log) separately.
Using DiskSafe Express
To create a diagnostic file using DiskSafe Express:
1. Run DiskSafe Express.
2. From the Action menu, click Create Diagnostic File.
3. Click Save to save the file using the default file name, or type the desired file name in the
File name text box and then click Save.
If desired, you can save the file in a different location.
Once the file has been created, you can send it to Technical Support.
Using the recovery CD
To create a diagnostic file using the recovery CD:
1. Insert the recovery CD into the computer’s CD-ROM drive and press Alt+F2.
2. At the command line, enter the following command and then press Enter: “xray”
3. When prompted, insert a formatted floppy disk into the computer’s floppy disk drive or attach
a USB disk and press Enter.
4. Select the media where you want to save the diagnostic file and press Enter. The screen
indicates whether the process succeeded or failed. Once the file has been created, you can
copy it from the floppy disk or USB disk to another operational computer and send it to
Technical Support.
5. To return to the recovery CD menu, press Alt+F1.
B.5 Resetting the Microsoft iSCSI Initiator Recovery Password
The recovery password used by the recovery CD and for booting remotely is actually the
Microsoft iSCSI Initiator CHAP secret. When you protect a disk or change the recovery
password using DiskSafe Express, the Microsoft iSCSI Initiator is configured automatically. If
you forget this password, you can reset it in the freeStor 4020 web interface. However, if you do
this when your system is down (that is, while you’re booting from the recovery CD or booting
remotely), the recovery password in your Microsoft iSCSI Initiator will not match the recovery
password on the freeStor 4020.
As a result, when you recover your system disk using the recovery CD and then boot from the