Partial document or photo copies, Scan troubleshooting, Scanner does not respond – Lexmark 5400 User Manual

Page 100: Scan was not successful

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Partial document or photo copies

Check document
placement

Make sure the document or photo is loaded facedown on the scanner glass in the upper
left-hand corner.

Check paper size

Make sure the paper size being used matches the size you selected.

Check Original Size
setting

Make sure that the Original Size setting is

Automatic

or the size of the original document

that you are copying.

Scan troubleshooting

“Scanner does not respond” on page 100

“Scan was not successful” on page 100

“Scanning takes too long or freezes the computer” on page 101

“Poor scanned image quality” on page 101

“Partial document or photo scans” on page 101

“Cannot scan to an application” on page 101

“Cannot scan to a computer over a network” on page 102

Scanner does not respond

Check messages

If an error message is displayed, see “Error messages” on page 110.

Check power

If the

light is not on, see “Power button is not lit” on page 94.

Make sure the printer is set
as the default printer and is
not on hold or paused.

1

Click:

In Windows XP Pro: Start

Œ

Settings

Œ

Printers and Faxes.

In Windows XP Home: Start

Œ

Control Panel

Œ

Printers and Faxes.

In Windows 2000: Start

Œ

Settings

Œ

Printers.

In Windows 98/Me: Start

Œ

Settings

Œ

Printers.

2

Double-click the name of your printer.

3

Click Printer.

Make sure no check mark appears next to Pause Printing.

Make sure a check mark does appear next to Set As Default.

Software may not be
installed correctly

For more information, see “Software may not be installed correctly” on page 96.

Scan was not successful

USB cable may not be
connected

1

Check the USB cable for any obvious damage.

2

Firmly plug the square end of the USB cable into the back of the printer.

3

Firmly plug the rectangular end of the USB cable into the USB port of the computer.

The USB port is marked with the

USB symbol.

Reboot computer

Turn off and then restart your computer.

Software may not be
installed correctly

For more information, see “Software may not be installed correctly” on page 96.

100

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