Nortel Networks NN44200-313 - Manual (Page 17)

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CallPilot resource configuration
This task describes how to configure CallPilot 5.0 resources on the
Communication Server 1000 (CS 1000) or Meridian 1 (M1) system.
CallPilot can be provided only on a per-customer basis on the CS 1000
or M1 system. AML messages used for communications between the
telephony switch and CallPilot contain a customer number to which CallPilot
belongs. In these procedures, ensure that you enter the correct customer
number in the overlays.
CallPilot resource configuration tasks
The following is a list of tasks you perform to configure CallPilot 5.0
resources on the CS 1000 or M1 system. To link to detailed procedures
for each task, click the text.
• "Configuring a new ELAN ID and VAS ID (LD 17)" (page 18)
• "Configuring system parameters (LD 17)" (page 19)
• "Defining CallPilot in the customer data block (LD 15)" (page 20)
• "Configuring the Route Data Block (LD 16)" (page 22)
• "Configuring Automatic Call Distribution (LD 23)" (page 23)
• "Configuring the DFDN (LD 23)" (page 24)
• "Configuring the CDN queue (LD 23)" (page 25)
• "Configuring ACD agents (LD 11)" (page 26)
• "Provisioning telephones (LD 11)" (page 27)
• "Enabling card slots (LD 32)" (page 29)
• "Saving CS 1000/M1 changes (LD 43)" (page 30)
Nortel CallPilot
Quickstart Guide
NN44200-313 01.02 Standard
5.0 19 May 2008
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