Configuring acd agents (ld 11) – Nortel Networks NN44200-313 User Manual
Page 26
26
CallPilot resource configuration
Prompt
Response
Notes
TYPE
CDN
CUST
xx
Customer number for CallPilot.
CDN
xxxx
Control DN of the CallPilot
system (for example, 4300).
DFDN
xxxx
The default ACD created above,
in the procedure
4
To exit the overlay, enter ****.
—End—
Configuring ACD agents (LD 11)
For CallPilot, you must define channels as ACD agents on M2008 digital
sets. All agents are added to the configured ACD queues. Each agent must
have the VCE and MMA Class of Service. To get the VCE class of service
on the upper 16 units (15 to 31), you must first specify the FLXA Class of
Service. Each agent must be provisioned with the following feature keys:
ACD, SCN, NRD, MSB, TRN, and AO3.
Tech tip: Each channel maps to the MGATE card slot in the CS 1000 or M1
system that the DS30 or DS30X cable is connected to from the CallPilot.
For example, if your MGATE card is in slot 8 and your DS30 or DS30X cable
1-1 is connected, your first channel TN may be 4.0.1.0 for a large system or
0.0.8.0 for a small system. For the purpose of this document, provision at
least 2 agent channels. Additional agent channels can be configured later.
Step
Action
1
Connect to the PBX.
2
Enter LD 11.
3
Enter the appropriate values as described in the following table.
For prompts not listed in the following table, press Enter to accept
the default.
Table 13
LD 11 - Configuring ACD agents
Prompt
Response
Notes
REQ
NEW
TYPE
2008
Nortel CallPilot
Quickstart Guide
NN44200-313
01.02
Standard
5.0
19 May 2008
Copyright © 2007-2008, Nortel Networks
.