Document Outline

• Introduction to your M3905 Call Center Telephone
  • M3905 Call Center Telephone
  • M3905 Call Center Features
  • Available ACD Features on the M3905 Telephone
• Terms you should know
• Your telephone’s controls
  • Programmable Line/Feature Keys (self-labeled)
  • Context Sensitive Soft Keys (self-labeled)
  • Call Processing Keys
  • Fixed Keys
  • Application Keys
  • Primary Directory Number
  • Individual Directory Number
  • Message Key
• M3905 Call Center Meridian Digital Telephone
• Your telephone display information
  • M3905 Display
• Options List
  • Select a language
  • Change a Feature Key label
  • Adjust Screen contrast
  • Adjust volume
  • Choose Ring type
  • Select Call Log options
  • Live dial pad
  • Preferred name match
  • Area code set up
  • Call timer
  • Date/time format
  • Key click
  • Headset type
  • Headset port on call
  • Headset port external alerter
  • Display diagnostics
• Call Center headset interface
  • Freeing your hands while on the job
  • Switching between the handset and the headset
• Call Center agent/supervisor features
  • Agent Login
  • Agent Login Enhancement
  • Agent Logout
• Agent features
  • Activity Code Fixed Key to activate Line-of-Business code
  • Answer Call Center Calls
  • Call Forcing
  • Multistage Queue Status Key/Lamp
  • Display Queue Threshold (MSQS enhancement for agents)
  • Emergency Key
  • Make Busy
  • Not Ready Key
  • Answer or Make Non-ACD Calls
  • Contact your supervisor
  • Walkaway and Return from Walkaway
  • Transfer to InCalls Key
• Call Center supervisor features
  • Agent Keys
  • Answer Agent
  • Answer Emergency
  • Call Agent
  • Use Supervisor Observe and the Supervisor Headset Jack
  • Controlled Interflow
  • Night Service
  • Observe Agent
  • Display Agent Status
  • Display Queue Status
• Your telephone non-ACD call features
• Make a Call
  • Predial feature
  • Auto Dial
  • Redial Last Number Called
  • Activate Ring Again
  • Speed Call
  • System Speed Call (Network Speed Call)
  • Intercom Call
  • Group Intercom All Call
  • Intercom Call on a Predesignated Set
  • Individual Page from Group Intercom
• Answer a Call
• While you are away from your desk
  • Call Forward
  • Forward an Internal Call (Call Forward Busy/Don’t Answer Split)
  • Call Forward – Remote Activation
• While on an active call
  • Place a call on Hold
  • Transfer a Call
  • Blind Transfer Recall
  • Call Park
  • Charge a Call or Charge a Forced Call
  • Inspect Key
  • Trace a Malicious Call
• Incoming calls
  • Answer Call Pickup
  • Call Waiting
• Talk with more than one person
  • Set up a conference call
  • Call Join
  • Preset Conference
• Call features
  • Use Privacy Release
  • Paging
  • Busy Override
  • Make an Announcement over the Call Page
  • Use Station Camp-on
• Class features on IVD sets
  • Anonymous Caller Rejection (ACRJ)
  • Automatic Callback (ACB)
  • Automatic Recall (AR)
  • Customer Originated Trace (COT)
  • Calling Name/Number Delivery Blocking (CNNB)
  • Selective Call Forward (SCF)
• Directory display and navigation
  • Access your Callers List, Redial List, or Personal Directory
  • Directory password protection
• Call Log
  • Access and use the Callers List
  • Access and use the Redial List
• Use the Personal Directory
  • Access the Personal Directory
  • Add a Personal Directory entry
  • Add an incoming call
  • Add an outgoing call
  • Delete or edit a Personal Directory entry
  • Delete your Personal Directory
  • Use the Personal Directory to make a call
  • Use Card View
  • Search for an entry
  • Copy a number from the Redial List
• Corporate Directory
• Accessories for the M3905
  • Additional key caps
  • Accessory Connection Module (ACM)
  • Personal Directory PC Utility
  • Headset
  • Handset
  • Analog Terminal Adapter (ATA)
  • External Alerter and Recorder Interface
  • Key-based Access Expansion Module (KBA)
  • Display-based Access Expansion Module (DBA)
• Feature Key chart
• Meridian SL-100 Feature Access Codes (FAC)