Clear-Com HX System Frames - Manual (Page 266)

13 Using the diagnostic tools
The Diagnostics menu displays information about the state of the system’s hardware and
software operation that is useful for diagnosing and preventing problems.
Note: The Save Diagnostics Information utility (Help > Save Diagnostics Information)
enables you to take a snapshot of the current state of your project, the EHX PC and the
matrices, and store this information as a zip file on your computer. This information can
then be sent to Clear-Com support to assist with the diagnosis of issues.
For more information, see 13.4 Save diagnostics information utility.
Figure 13-1 Diagnostics Menu
13.1 Crosspoint map
1) Select Crosspoint Map for a visual display of all crosspoints or source-to-
destination assignments in the matrix system. The crosspoint map is a graphical
representation of all inputs and outputs in the system.
This map can be used to identify talk and listen assignments, forced listens and
blocked listens. It can also be used to make or cancel crosspoints and to override
input and output levels set up in the map.
The grey triangles denote active crosspoints, pink half circles denote auto listen
crosspoints, red crosses denote blocked listen crosspoints and green half circles
denote forced listen crosspoints.
The crosspoint map displays both the labels and the port numbers the labels are
associated with for ease of identification.
The outputs are listed down the left hand side of the table with the output gain
settings, while the inputs are listed along the top of the table with the input gain
settings.
266 Eclipse EHX Software User Guide