Hach-Lange EVITA OXY User Manual - Manual (Page 58)

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Warranty, liability and complaints
HACH LANGE GmbH warrants that the product sup-
plied is free of material and manufacturing defects
and undertakes the obligation to repair or replace
any defective parts at zero cost (no guarantee of
quality or durability).
At variance with our general terms and conditions,
the warranty period for the EVITA series instruments
is 12 months.
EVITA INSITU/ EVITA INLINE: On the conclusion of
a system care contract within 6 months of purchase,
the warranty period is extended based on the terms
in the system care contract. HACH LANGE GmbH
offers various system care contracts with different
services and warranty period extensions.
With the exclusion of the further claims, the supplier
is liable for defects including the lack of assured
properties as follows: all those parts that, within
the warranty period calculated from the day of
the transfer of risk, can be demonstrated to have
become unusable or that can only be used with
signifi cant limitations due to a situation present prior
to the transfer of risk, in particular due to incorrect
design, poor materials or inadequate fi nish will be
improved or replaced, at the supplier’s discretion.
The identifi cation of such defects must be notifi ed to
the supplier in writing without delay, however at the
latest 14 days after the identifi cation of the fault. If
the customer fails to notify the supplier, the product
is considered approved despite the defect. Further
liability for any direct or indirect damages is not ac-
cepted.
If instrument-specifi c maintenance and servicing
work defi ned by the supplier is to be performed
within the warranty period by the customer (main-
tenance) or by the supplier (servicing) and these
requirements are not met, claims for damages due
to the failure to comply with the requirements are
rendered void.
HACH LANGE is not responsible for any indirect
or consequential damages, e.g. injuries or damage
to property, failure in operation, including loss of
production, loss of profi ts, loss of goods in stock or
similar that could result from defects and/or delayed
delivery of products sold, irrespective of the cause
including faulty manufacture, design and materials.
Furthermore, the warranty does not include:
-
Wearing parts and consumables
- If the product is damaged because it was not
operated/maintained in accordance with the
manual
- If the product is damaged due to incorrect instal-
lation or operation
- Damage caused by electrical failure or lightning/
overvoltage
- Defects resulting from failure to clean prior to
storage
- Defects due to use outside the specifi cations for
the transmitter
The following points are to be undertaken (even
without a system care contract) by the customer:
-
Attention! EVITA INSITU 4100 / EVITA INSITU
2100 / EVITA INLINE 4150:
o The transmitter is to be cleaned with a clean-
ing cartridge prior to every chemical change
- Documentation of the cleaning and maintenance
work performed
- The replacement of a transmitter supplied
- The cleaning, packaging and organisation of the
return of the faulty transmitter to HACH-LANGE
for repair and/or troubleshooting
HACH LANGE GmbH process instruments are
of proven reliability in many applications and are
therefore often used in automatic control loops to
provide the most economical possible operation of
the related process.
To avoid or limit consequential damage, it is there-
fore recommended to design the control loop such
that a malfunction in an instrument results in an au-
tomatic change over to the backup control system;
this is the safest operating state for the environment
and the process.
If not otherwise agreed, the general terms and con-
ditions of HACH LANGE GmbH also apply