Luminex xPONENT for MAGPIX - Manual (Page 120)

7. Verify the location where you want to store the file. To change the location, click Browse,
then navigate to the new folder and click OK.
8. Click Export.
9. Send an email to [email protected] and attach the support file
(xPONENTSupportFile.zip) to the email.
Shutting Down the Analyzer
Run the daily shutdown routine to prevent clogs and crystallization of salt in the sample
probe. Clogs and crystallization of salt in the sample probe may cause problems with
calibration, verification, and data acquistion; they may also cause sample splashing. Shut
down the system properly to ensure system integrity.
1. On the Home page, click Shutdown. The Auto Maint tab opens, with System
Shutdown selected.
2. Refer to the off-plate reagent block depiction in the lower right of the Auto Maint tab. Fill
the well indicated in this depiction with a 10% to 20% household bleach and water
solution.
3. Add deionized water to the RA1 reservoir.
4. Click Run.
Contacting Technical Support
Luminex Technical Support representatives are ready to help you. If the question or problem
relates to materials from the assay kit, contact the kit provider directly.
Luminex Technical Support is available to users in the U.S. and Canada by calling
1-877-785-BEAD (2323). Users outside of the U.S. and Canada can contact us at +1
512-381-4397. Inquiries may also be sent by email to [email protected].
Viewing the Luminex Website
Additional information is available on the Luminex website. FAQs are available at http://
www.luminexcorp.com/support/faqs.html .
You can access the Technical Support Website using a user name and password at https://
oraweb.luminexcorp.com/OA_HTML/jtflogin.jsp .
Performing System Maintenance
107