HP LaserJet P4015 Printer series - Manual (Page 203)

Solve common Macintosh problems
NOTE: Setup for USB and IP printing is performed through the Desktop Printer Utility. The product
will not appear in the Chooser.
The printer driver is not listed in Print Center.
Cause Solution
The product software might not have been installed or was
installed incorrectly. Make sure that the PPD file is in the following hard drive folder:
Library/Printers/PPDs/Contents/Resources/
<lang>.lproj
, where “<lang>” represents the two-letter language code for
the language that you are using. If necessary, reinstall the
software. See the getting started guide for instructions.
The Postscript Printer Description (PPD) file is corrupt. Delete the PPD file from the following hard drive folder:
Library/Printers/PPDs/Contents/Resources/
<lang>.lproj
, where “<lang>” represents the two-letter language code for
the language that you are using. Reinstall the software. See
the getting started guide for instructions.
The product name, IP address, or Rendezvous host name does not appear in the printer list box in the print center.
Cause Solution
The product might not be ready. Make sure that the cables are connected correctly, the product
is on, and the ready light is on. If you are connecting through
a USB or Ethernet hub, try connecting directly to the computer
or use a different port.
The wrong connection type might be selected. Make sure that USB, IP Printing, or Rendezvous is selected,
depending on the type of connection that exists between the
product and the computer.
The wrong product name, IP address, or Rendezvous host
name is being used. Check the product name, IP address, or Rendezvous host
name by printing a configuration page. See
Print the
information and show-me-how pages on page 104 . Verify that
the name, IP address, or Rendezvous host name on the
configuration page matches the product name, IP address, or
Rendezvous host name in the Print Center.
The interface cable might be defective or of poor quality. Replace the interface cable. Make sure to use a high-quality
cable.
The printer driver does not automatically set up your selected product in Print Center.
Cause Solution
The product might not be ready. Make sure that the cables are connected correctly, the product
is on, and the ready light is on. If you are connecting through
a USB or Ethernet hub, try connecting directly to the computer
or use a different port.
The product software might not have been installed or was
installed incorrectly. Make sure that the PPD file is in the following hard drive folder:
Library/Printers/PPDs/Contents/Resources/
<lang>.lproj
ENWW Solve common Macintosh problems 191