HP LaserJet P4015 Printer series - Manual (Page 204)

The printer driver does not automatically set up your selected product in Print Center.
Cause Solution
, where “<lang>” represents the two-letter language code for
the language that you are using. If necessary, reinstall the
software. See the getting started guide for instructions.
The Postscript Printer Description (PPD) file is corrupt. Delete the PPD file from the following hard drive folder:
Library/Printers/PPDs/Contents/Resources/
<lang>.lproj
, where “<lang>” represents the two-letter language code for
the language that you are using. Reinstall the software. See
the getting started guide for instructions.
The product might not be ready. Make sure that the cables are connected correctly, the product
is on, and the ready light is on. If you are connecting through
a USB or Ethernet hub, try connecting directly to the computer
or use a different port.
The interface cable might be defective or of poor quality. Replace the interface cable. Make sure to use a high-quality
cable.
A print job was not sent to the product that you wanted.
Cause Solution
The print queue might be stopped. Restart the print queue. Open print monitor and select Start
Jobs.
The wrong product name or IP address is being used. Another
product with the same or similar name, IP address, or
Rendezvous host name might have received your print job. Check the product name, IP address, or Rendezvous host
name by printing a configuration page. See
Print the
information and show-me-how pages on page 104 . Verify that
the name, IP address, or Rendezvous host name on the
configuration page matches the product name, IP address, or
Rendezvous host name in the Print Center.
An encapsulated PostScript (EPS) file does not print with the correct fonts.
Cause Solution
This problem occurs with some programs. ● Try downloading the fonts that are contained in the EPS
file to the product before printing.
● Send the file in ASCII format instead of binary encoding.
You are unable to print from a third-party USB card.
Cause Solution
This error occurs when the software for USB devices is not
installed. When adding a third-party USB card, you might need the Apple
USB Adapter Card Support software. The most current version
of this software is available from the Apple Web site.
192 Chapter 10 Solve problems ENWW