HP Designjet Z3100 Photo Printer series - Manual (Page 10)

Cannot insert a printhead ...................................................................................................... 178
The front-panel display recommends reseating or replacing a printhead ...................................... 179
Clean the printheads ............................................................................................................ 179
Clean the printhead drop detector .......................................................................................... 180
Align the printheads ............................................................................................................. 182
Reinsert printheads procedure ................................................................................. 183
Image Quality Maintenance menu procedure ........................................................... 184
Scanning errors during alignment ............................................................................ 184
Printhead status messages ..................................................................................................... 184
15 Troubleshooting general printer issues
The printer does not print ...................................................................................................... 188
The printer seems slow .......................................................................................................... 188
The printer printed on undesirable paper ................................................................................ 188
Communication failures between computer and printer ............................................................. 189
Cannot access HP Easy Printer Care (Windows) or HP Printer Utility (Mac OS) ............................ 190
Cannot access the Embedded Web Server .............................................................................. 190
Automatic file system check ................................................................................................... 190
An AutoCAD 2000 memory allocation error ........................................................................... 191
No output when printing from Microsoft Visio 2003 ................................................................. 191
Unavailable driver features when printing from QuarkXPress .................................................... 191
Printer alerts ........................................................................................................................ 192
16 Front-panel error messages
17 HP Customer Care
Introduction ......................................................................................................................... 198
HP Professional Graphics Services ......................................................................................... 198
Knowledge Center ................................................................................................ 198
HP Start-Up Kit ...................................................................................................... 198
HP Care Packs and Warranty Extensions ................................................................. 198
HP Installation ....................................................................................................... 199
HP Instant Support ................................................................................................................ 199
HP Proactive Support ............................................................................................................ 199
Contact HP Support .............................................................................................................. 200
Telephone numbers ............................................................................................... 200
18 Printer specifications
Functional specifications ....................................................................................................... 204
Physical specifications .......................................................................................................... 205
Memory specifications .......................................................................................................... 205
Power specifications ............................................................................................................. 205
Ecological specifications ....................................................................................................... 205
Environmental specifications .................................................................................................. 206
Acoustic specifications .......................................................................................................... 206
Glossary ........................................................................................................................... 207
Index ............................................................................................................................... 209
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