Ink marks on the back of the paper, Black ink comes off when you touch the print, Edges of objects are stepped or not sharp – HP Designjet Z3100 Photo Printer series User Manual
Page 177
Whenever you notice this problem, cancel the printing job immediately. Press the
Cancel
key and also
cancel the job from your computer application. Soaked paper can damage the printheads.
Try the following suggestions to avoid this problem:
1.
Check that the paper type you have loaded corresponds to the paper type selected in the front panel
and in your software. To check on the front panel, use the
View loaded paper
key.
2.
Use a recommended paper type (see
) and the correct print settings.
3.
If using sheet paper, try rotating the sheet 90 degrees. The orientation of the paper fibers may affect
performance.
4.
Try changing to a thicker paper type, such as HP Heavyweight Coated Paper, HP Super Heavyweight
Plus Matte Paper, or thicker Digital Fine Art papers.
5.
Select a paper type that is slightly thinner than the paper you have loaded; this will persuade the
printer to use less ink. Here are some example paper types in ascending order of thickness: Plain
Paper, Coated Paper, Heavyweight Coated Paper, Fine Art Paper, Super Heavyweight Plus Matte
Paper, Thick Fine Art Paper (>250 g/m²).
6.
Try to increase the margins by relocating the image to the center of the page using your software
application.
Ink marks on the back of the paper
This can happen after a lot of borderless printing, especially with non-standard paper sizes. Ink residues
on the platen are likely to mark the back of the paper.
Clean the platen with a soft cloth. Clean each rib separately without touching the foam between the ribs.
Black ink comes off when you touch the print
This problem may be caused by printing with matte black ink on glossy paper. The printer will not use
matte black ink if it knows that the paper will not retain it. To be sure of avoiding matte black ink, you
can select Photo Glossy Paper as the paper type (in the Photo Paper category).
Edges of objects are stepped or not sharp
ENWW
Black ink comes off when you touch the print 167
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