HP XP RAID Manager Software - Manual (Page 76)

8 Troubleshooting
This chapter provides information for identifying and correcting problems with Remote Web Console.
General troubleshooting
A system administrator is responsible for the operation and normal maintenance of the Remote
Web Console web client. Here are some guidelines for troubleshooting the Remote Web Console
web client:
•
Check the cabling and the LAN. Verify that both the computer and LAN cabling are firmly
attached, and that the LAN is operating properly.
•
Reboot the computer. Close any programs that are not responding. If necessary, reboot the
Remote Web Console computer and restart a Remote Web Console web client session.
•
Check for any general error conditions. For a complete list of Remote Web Console error
codes, see the HP P9000 Remote Web Console Messages.
•
Check the alert icon. Confirm the severity level of the storage system alert by clicking Alert on
the Remote Web Console main window. If you are unable to resolve an error condition,
contact HP Technical Support.
The following figure shows the workflow for troubleshooting.
Figure 20 Troubleshooting workflow
Checking alerts
The Remote Web Console main window displays an icon indicating whether service information
messages (SIMs) occurred in the storage system.
Procedure 46 To check details of a SIM:
1. In the Remote Web Console main window, click Alert. The Alerts window opens.
Figure 21 Alert icon on Remote Web Console main window
76 Troubleshooting