HP XP RAID Manager Software - Manual (Page 86)

3. Enter the user ID and password and click Login. The Download Trace Files dialog box opens.
4. Select a file that you want to download.
•
Normal Trace includes all information about SVP and the minimum information about the
storage system. Select this when you have a less serious problem such as incorrect display.
•
Detail Trace includes all information about the storage system as well as the same
information as Normal Trace. Select this when Remote Web Console has a serious problem
(for example, Remote Web Console does not start) or when you need to determine if the
storage system has a problem.
•
Existing Trace indicates the trace file the last time you downloaded.
5. Click Next >>. A message appears confirming the execution of compression of the trace files.
6. Click OK. A file compression processing starts. When the file is compressed, the Download
Trace Files dialog box opens for starting download.
7. Click Download. The File Download dialog box opens.
8. On the File Download dialog box, click Save this file to disk, and then click OK. The Save As
dialog box opens.
9. Specify the download destination, and then click Save. When the file is downloaded
successfully, the Download complete dialog box opens.
Saving Java log and trace files
Before you contact your service representative, save the Java log and trace file on your Remote
Web Console computer, and then restart the web browser.
An example of the Windows trace and log file locations follows:
•
C:\Users\logon user
ID\AppData\LocalLow\Sun\Java\Deployment\log\*.trace
•
C:\Users\logon user ID\AppData\LocalLow\Sun\Java\Deployment\log\*.log
An example of the UNIX trace and log file locations follows:
•
user home directory\.java\deployment\log\*.trace
•
user home directory\.java\deployment\log\*.log
86 Troubleshooting