HP XP RAID Manager Software - Manual (Page 84)

Table 26 UNIX operation errors (continued)
Probable cause / Recommended action Error condition
export LANG
•
C Shell:
setenv LANG C
If a "java_vm" process and a "mozilla" process
remain abnormally due to the hanging of a Firefox The web browser closes abnormally. 5
browser, Remote Web Console performance
becomes abnormal. If this occurs, delete the
abnormal processes first before continuing the
Remote Web Console operations.
Other errors
The following table lists other errors that might occur in Remote Web Console.
Table 27 Other errors
Probable cause / Recommended action Error condition
Exit all web browsers on the Remote Web Console computer, and
then restart the browsers. The microcode on the SVP is upgraded. 1
Internal processing (such as, configuration change, P.P. check, or
operational information acquisition) might be occurring on the SVP
(web server). Remote Web Console processing is
temporarily delayed. 2
The local storage value for Adobe Flash Player might become smaller.
Do the following: Remote Web Console processing is
delayed. 3
1. Right-click on the Remote Web Console main window and click
Settings to open the Adobe Flash Player Settings window.
2. In the local storage settings, move the slider until Unlimited appears
and then click Close.
3. Close Remote Web Console.
4. Restart Remote Web Console.
5. If the local storage confirmation dialog box appears, click Allow.
You can continue using Remote Web Console even though the digital
signature for the Remote Web Console Java application is expired. An error occurred because a digital
signature or security certificate is expired. 4
IPv4 has higher priority when both IPv4 communication and IPv6
communication can be used. As a result of this, IPv4 may be used You specify IPv6 communication
addresses when you start Remote Web
Console. 5
when you specify IPv6 communication addresses. Also, IPv4 addresses
may appear in audit logs.
However:
For details on configuring only IPv6 communication, see “Enabling
IPv6 communication ” (page 12) .
•
IPv4 communication is used.
• IPv4 addresses are output to audit logs
for operations on the Remote Web
Console secondary window.
Perform the following operations and then contact HP Technical
Support: If you are unable to resolve an error
condition. 6
•
Copy the Remote Web Console detailed trace files onto floppy
disks using the FD Dump tool.
• Obtain the Java log and trace files.
Clearing the Java and web browser caches
When an error occurs on Remote Web Console, clear the Java and web browser cache to solve
the problem.
84 Troubleshooting