HP XP RAID Manager Software - Manual (Page 79)

Table 23 Java application errors (continued)
Probable cause / Recommended action Error condition
The SVP may be set as an exception on the proxy setting of the web
browser. Make same setting on the Network Configuration dialog A message remains displayed when
opening the Remote Web Console 8
box that can be opened from the General dialog box of the Java
Control Panel. secondary window. and there is no
response.
Do not open the Java console dialog box while opening the Remote
Web Console secondary window. If the browser and Java console
hang, restart the Remote Web Console computer. If you open the Java console dialog box
by selecting the Java icon on the system
tray while opening the Remote Web 9
Console secondary window (Java
application), the browser and Java
console may hang.
Perform the same operation on Remote Web Console. If the problem
still remains after you perform the operation multiple times, you might
have cancelled the displaying of the secondary window. The application error (20020,10800)
occurs after clicking the Remote Web
Console menu. 10
For example:
•
You might have clicked Exit on the Security Warning window.
• You might have clicked Cancel on the Warning - Security window.
Close all the Remote Web Console windows and clear the Java and
web browser caches.
If the problem still remains after you clear both Java and web browser
caches, save the Remote Web Console trace file and the Java trace
file, and report to HP Technical Support.
You can continue to use Remote Web Console after selecting Yes. The following message is displayed when
you use Remote Web Console. 11
If the problem occurs in spite of repeating the operation, the following
reasons are possible.
•
Java has discovered application
components that could indicate a
security concern.
• The version of Remote Web Console installed on the Remote Web
Console computer might not match the SVP version. Close all the
•
Block potentially unsafe components
from being run? (recommended) windows of your web browser and then clear the cache of both
Java and web browser.
• The application contains both signed
and unsigned code. Contact the •
If a proxy server is used for network connections, the proxy server
cache may be storing the older version of the program. If the
application vendor to ensure that it has
not been tampered with. problem still remains after you clear cache of both Java and web
browser, contact your network administrator.
Third-party browser extensions of Internet Explorer might be enabled. In Internet Explorer, the following pop-up
window appears when you open the
Remote Web Console secondary window. 12
Disable third-party browser extensions as follows.
1. In the Windows menu bar, click Tools > Internet Options, and then
click the Advanced tab.
"Internet Explorer has stopped working.
A problem caused the program to stop
2. In the Advanced tab, clear the Enable third-party browser
extensions (requires restart) check box.
working correctly. Windows will close the
program and notify you if a solution is
available."
3. Restart Internet Explorer.
The SmartScreen Filter function might be enabled when you use
Internet Explorer 8.0 or later. In Internet Explorer, an application error
(10,6027) occurs when you open the
Remote Web Console secondary window. 13
Turn off SmartScreen Filter as follows.
1. In the Windows menu bar, click Safety > SmartScreen Filter > Turn
Off SmartScreen Filter.
2. Restart Internet Explorer.
No-response errors
The following table lists no-response errors.
No-response errors 79