Hp toolboxfx, Hp support and information for macintosh computers, Hp maintenance agreements – HP LaserJet M1522 Multifunction Printer series User Manual
Page 219: Repacking the device, Extended warranty, Repacking the device extended warranty
HP ToolboxFX
To check the device status and settings and view troubleshooting information and online documentation,
use the HP ToolboxFX. You must have performed a full software installation in order to use the
HP ToolboxFX. See
HP support and information for Macintosh computers
Go to
r Macintosh OS X support information and HP subscription service for
driver updates.
Go to
for products that are designed specifically for the Macintosh user.
HP maintenance agreements
HP has several types of maintenance agreements that meet a wide range of support needs.
Maintenance agreements are not part of the standard warranty. Support services may vary by area.
Check with your local HP dealer to determine the services available to you.
Repacking the device
If HP Customer Care determines that your device needs to be returned to HP for repair, follow the steps
below to repack the device before shipping it.
CAUTION:
Shipping damage as a result of inadequate packing is the customer’s responsibility.
1.
Remove and retain the print cartridge.
CAUTION:
It is extremely important to remove the print cartridge before shipping the device. A
print cartridge that remains in the device during shipping will leak and entirely cover the device
engine and other parts with toner.
To prevent damage to the print cartridge, avoid touching the roller on it, and store the print cartridge
in its original packing material or so that it is not exposed to light.
2.
Remove and retain the power cable, interface cable, and optional accessories.
3.
If possible, include print samples and 50 to 100 sheets of paper or other print media that did not
print correctly.
4.
In the U.S., call HP Customer Care to request new packing material. In other areas, use the original
packing material, if possible. Hewlett-Packard recommends insuring the equipment for shipment.
Extended warranty
HP Support provides coverage for the HP hardware product and all HP-supplied internal components.
The hardware maintenance covers a 1- to 3-year period from date of the HP product purchase. The
customer must purchase HP Support within the stated factory warranty. For more information, contact
the HP Customer Care Service and Support group.
ENWW
HP maintenance agreements 207