Document Outline

• HP Library and Tape Tools v4.17 User Guide
• Contents
• 1 Introduction
  • Software features
  • What's new
  • Known issues and limitations in L&TT 4.17
  • Supported products and operating systems
  • Finding additional information
• 2 Using L&TT on Windows
  • Installing L&TT
    • Windows installation prerequisites
    • Installation procedure
  • Using the graphical user interface
    • Starting L&TT
      • Scan Mode
        • Hardware Scan
        • Saved/Manual scan
        • Additional device scan considerations
      • I/O mode
      • Skip this dialog in the future
      • Check for backup applications and services
    • Application window layout
    • Using the Device Information screen
      • Standalone devices
      • Library and autoloader products
    • Using the firmware management screen
    • Get files from web functionality
      • Checking firmware versions
      • Viewing firmware revision history
  • Managing firmware
    • Acquiring firmware files
    • Selecting and downloading updated firmware files
    • Uploading firmware to devices
    • Advanced options
    • Using test screen
      • Running tests and device-specific utilities
        • Viewing results
        • Aborting a test
    • Using the utility screen
    • Using the support ticket screen
      • Extracting a support ticket
      • Saving a report or support ticket
      • Viewing a report or support ticket
      • Sending a report or support ticket by email
        • Prerequisites
• 3 Using L&TT on non-Windows systems
  • Installation
    • Installing L&TT for Linux
    • Installing L&TT for HP-UX
    • Installing L&TT for HP VMS
    • Installing L&TT for Solaris
    • Installing L&TT for Mac
  • Using the command screen interface (CSI)
    • Starting L&TT
    • Navigating the screens
    • Using the scan mode selection screen
    • Using the saved and manual scan screen
    • Using the device information screen
  • Managing firmware
    • Accessing details for local firmware files
    • Acquiring firmware files
      • Using the get files from web functionality
    • Uploading firmware to devices
    • Advanced options
  • Running the tests and utilities
    • Viewing test results
    • Aborting a test
  • Using reports and support tickets
    • Generating and viewing a support ticket
      • Support ticket compression
      • Sending a support ticket by email (CSI)
      • Loading or opening support tickets
      • Generating an XML support ticket
      • Using the SCSI script utilities
      • Generating an event log
      • Viewing an event log
• 4 Command line functionality
  • Overview
    • Running multiple instances of L&TT
    • Running L&TT commands from removable media
  • Command line functions
    • Configuring L&TT
    • Scanning the bus
    • Listing supported tests (CLF)
    • Running tests (CLF)
    • Performing a firmware update
    • Generating a report or support ticket (CLF)
    • Converting a support ticket to XML (CLF)
  • Return values
    • Using the trace file
• 5 Tests
  • Diagnostic tests
    • Drive Specific tests
      • Drive Assessment test
      • Device Analysis test
    • Media Specific tests
      • Media Analysis test
      • LTO Media Assessment Full Tape test
      • Media Validation test
      • MO Media Validation test
      • LTO Stuck Tape test
      • LTO Media Assessment test
      • LTO Data Assessment test
    • Library Specific tests support ticket
      • Library Exerciser test
        • Using the Library Exerciser test
          • Using the original version
      • Library Read Write test
      • ESL Vendor ID test
    • Other tests
      • Installation Check test
      • Connectivity test
      • LTO Cooling Check test
      • Data Compression test
      • LTO Encryption test
      • Device Configuration test
      • Device Self-test
      • Move test
      • Read/Write Stress test
      • Full Sweep test
      • Read/Write test
      • Initialize Element Status test
      • Restore Factory Default Settings test
  • Performance tests
    • Using the Drive Performance test
      • Running on non-Windows
    • Using the System Performance test
      • Performing the System Performance Restore Performance test (GUI)
      • Performing the System Performance Backup Performance test
      • Performing the System Performance tests (CSI) running in non-Windows
        • DDS Assessment test
        • DAT320 Encryption test
        • SDLT Tape Edge Damage (TED) test
        • Full Sweep test
        • DLT SRAM Check test (short and long versions)
        • DDS Media Assessment test
        • DDS Cooling test
        • Autoloader Exerciser test
  • Utility functions
    • Device Specific utility descriptions
      • Compare Statistics utility
      • Device Configuration test
      • Firmware Tape Creator (FUP tape) utility
      • Force Tape Eject utility
      • LTO6 EEPROM download utility
      • LTO Firmware to Data Tape Creator
      • Read Media IDs
      • Tape Erase utility
      • Re-initialize LTFS tape
      • DAT Autoloader Firmware Tape Creator
• 6 Reports and support tickets
  • Common information reported for all products
  • Understanding LTO support tickets
    • System information
    • Reading LTO drive support tickets
    • Drive identity
    • STTF support ticket
      • Understanding STTF support ticket
• 7 Additional functionality
  • Setting software preferences
    • Available options
  • Using the Internet update functionality
  • Finding customer advisories and notifications
  • Using passwords
    • Setting passwords
  • Using the Front Panel function
  • Using the Move Media function
    • Possible Move Media error situations
  • Performing manual product identification
  • Running the device independent utilities
    • System Config utility
  • Running plugins
  • Using the quiet mode feature
  • Using the installation check feature
  • Managing the TapeAssure service
  • Using L&TT in restricted mode
  • Using the Tool Status Report
• 8 Advanced installation topics
  • Other changes to the system (GUI)
  • Reboot criteria
  • Running L&TT from computers without L&TT installed
    • Running L&TT from a CD or USB flash drive
    • Running L&TT from a shared directory
  • Files installed on the system
    • Other changes to the system (CSI)
• 9 Accessing HP library LTO-5 and LTO-6 drives over Ethernet
  • Supported operating systems, devices, and operations
  • Connecting to the Ethernet port
  • Known issues and limitations
• 10 Frequently asked questions
  • General questions
    • Where can I find LTT?
    • How do I install L&TT?
    • What is the impact of my server if I install LTT?
    • Why should I use LTT?
    • Why should I use latest version of LTT?
    • How do I get to know the latest version of LTT?
    • What Operating Systems & drive generation LTT supports?
    • If I have any problems in using LTT how I can contact?
    • What information I should provide when contacting HP support?
    • Where can I find information about media compatibility with my hardware?
    • Where can I find information about hardware and software compatibility?
  • Drive & Firmware Questions
    • Why I should use LTT for firmware upgrade?
    • How do I verify that my drive's firmware is up to date?
    • Where can I find information about drive cleaning requirements?
    • How do I use L&TT to find my drive serial number?
    • How do I check if my drive is OK?
    • How do I know if drive is degrading?
    • When the drive should be replaced?
  • Support ticket questions
    • Why HP support ask for support ticket?
    • How do I generate support ticket in Windows?
    • How do I generate support ticket in Non Windows?
    • How do I send a support ticket?
  • Tests questions
    • Why should I run L&TT tests?
    • Why should I stop the backup/restore activity when running LTT tests?
    • Does all tests required to stop the backup & restore activities?
    • How do I know which test to run?
  • Why is the Assessment test recommended?
  • Backup and restore questions
    • Was my backup successful (LTO only)?
    • How fast will my backups be?
    • How fast will my restores be?
    • How do I send an L&TT event log?
    • If backup/restore fails what I should do?
    • How LTT can help to identify the problems during backup/restore?
  • Media questions
    • Is my LTO tape OK?
    • Is my non-LTO tape OK?
    • How do I verify the capacity of a tape?
    • How many more uses are left in this cleaning cartridge (LTO only)?
    • How do I send an L&TT event log?
  • Windows questions
    • Why can't I uninstall L&TT or install a new version?
    • How do I run L&TT from a CD or USB flash drive?
    • How do I shut down the application in the taskbar?
    • When installing L&TT for Windows, should I uninstall my previous version first?
    • How do I erase an LTO FUP tape?
    • How do I configure email to send support tickets?
    • Does L&TT use any system resources in the background?
    • I am using an authenticated proxy at my site. How do I configure L&TT to connect to the HP website to download firmware updates?
    • L&TT starts in restricted mode and most functionality is unavailable. What is happening?
    • Why doesn't L&TT for Windows see devices that are connected to a computer running HP-UX?
    • Why doesn't L&TT for Windows see my USB drives?
  • CSI questions
    • How do I set the password?
    • Why does my display not show any text or only a single line of text on my HP-UX system?
    • Why is there a segmentation fault when L&TT is initiated in HP-UX?
    • Why doesn't L&TT for HP-UX see some of my devices?
    • Why doesn't L&TT for HP-UX see all the devices connected to a SAN environment?
    • Why am I unable to download firmware/script files using the download option in the CSI (HP-UX, Linux)?
    • Why doesn't L&TT for Tru64 see some of my devices?
    • Why doesn't L&TT for Linux see some of my devices?
    • Why doesn't L&TT for Windows see devices that are connected to a computer running HP-UX?
    • How do I connect/disconnect a SCSI device in Linux without rebooting?
    • Why doesn't L&TT for VMS see my media changer?
    • Why am I getting Error activating image PTHREAD$RTL while running L&TT on VMS 7.3-1?
• 11 Troubleshooting
  • Troubleshooting L&TT
  • Troubleshooting devices
    • Using L&TT to troubleshoot tape devices
      • Are you performing regular maintenance?
      • Is the drive connected properly?
      • Is the drive working as expected?
      • Is the drive firmware up to date?
      • Is the drive working as expected?
      • Is the media in good condition?
    • Additional interactive device troubleshooting content
  • Troubleshooting third-party software
• 12 Support and other resources
  • Getting support
  • Contacting HP
  • Other HP websites
• A Operating system support
• B Discontinued products
• C Using a firmware update (FUP) tape
  • Performing the update
    • SDLT
    • DLT VS80/DLT1
    • DLT 4000/7000/8000
    • Ultrium
    • HP DDS/DAT
    • Compaq/Sony AIT & DDS
  • Converting a firmware update tape to a data tape
• D Support ticket fields
  • Drive health
  • Drive configuration
  • Drive environment
  • Drive performance
  • Drive usage
  • Drive history
  • Cartridge identity
  • Cartridge health
  • Cartridge configuration
  • Cartridge environment
  • Cartridge performance
  • Cartridge usage
  • Cartridge history
  • Classic support ticket
• Index