Calling the hp technical support – HP XP P9500 Storage User Manual

Page 195

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Description

Error Code (SSB2)

The access attribute cannot be changed because the data retention term is set.

The specified volume is a command device.

The specified volume is in the PAIR or COPY status.

The specified volume does not exist.

The S-VOL Disable attribute is set to the specified volume.

The reserve function cannot be canceled using RAID Manager.

Data Retention is not installed.

B9C7

The consumed capacity exceeded the licensed capacity.

B9C9

Either:

B9CA

More than 60 years are set as the data retention days, or

Another interface updated the settings while Data Retention was changing the settings (Java
conflicted with the other interface).

The retention term cannot be set because the access attribute is read/write.

B9CB

Calling the HP Technical Support

If you need to call the HP Technical Support, make sure you can provide as much information
about the problem as possible. Include the circumstances surrounding the error or failure, the
Remote Web Console configuration information saved by the FD Dump Tool, the exact content of
messages appearing on the Remote Web Console, and severity levels and reference codes
appearing on the Status tab of the Remote Web Console main window (see the HP P9000 Remote
Web Console Messages
).

The HP Technical Support staff is available 24 hours/day, seven days a week. If you need technical
support, please call:

United States: (800) 446-0744

Outside the United States: (858) 547-4526

Calling the HP Technical Support 195

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