Sony PCG-VX88 - Manual (Page 131)

Troubleshooting the Modem
131
Troubleshooting the Modem
My modem does not work.
❑ Make sure the telephone cable is plugged into the cable jack. See “To
connect a telephone cable” for more information.
❑ Make sure the telephone cable is working by plugging the cable into an
ordinary telephone and listening for a dial tone.
❑ Make sure the telephone number the program is dialing is correct.
❑ Make sure the software you are using is compatible with the computer’s
modem. (All preinstalled Sony programs are compatible.)
❑ If you are still experiencing problems, use the supplied Application
Recovery CD(s) to reinstall the modem drivers. See “Using the Application
Recovery CD(s)” for more information.
My modem connection is slow.
Your computer is equipped with a V.90 compatible modem. Many factors may
influence modem connection speed, including telephone line noise or
compatibility with telephone equipment (such as fax machines or other modems).
If you think your modem is not connecting properly to other PC-based modems,
fax machines, or your Internet service provider (ISP), do the following:
❑ Ask your telephone company to verify your telephone cable is free of any
line noise.
❑ If your problem is fax-related, make sure there are no problems with the fax
machine you are calling and that it is compatible with fax modems.
❑ If you are having a problem connecting with your ISP, make sure the ISP is
not experiencing technical problems.
❑ If you have a second telephone line available, try connecting the modem to
that line.