MTS 709 Alignment System - Manual (Page 14)

709 Alignment System
Technical Support
Preface 14
Write down relevant
information
Prepare yourself in case we need to call you back.
• Remember to ask for the notification number.
• Record the name of the person who helped you.
• Write down any specific instructions to be followed, such as data recording
or performance monitoring.
After you call
MTS logs and tracks all calls to ensure that you receive assistance and that action
is taken regarding your problem or request. If you have questions about the status
of your problem or have additional information to report, please contact MTS
again.
Problem Submittal
Form in MTS manuals
In addition to the Problem Submittal Form on the MTS web site, there is also a
paper version of this form (postage paid) in the back of many MTS manuals. Use
this form to forward problems you are experiencing with your MTS equipment,
whether it be software, hardware, manuals, or service. This form includes check
boxes that allow you to select when you expect us to respond to your input. We
guarantee a timely response—your feedback is important to us.