Rockwell Automation 9301 Series RSView32 Users Guide - Manual (Page 28)

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RSView32 User’s Guide
Technical support services
If you have questions about RSView32, please consult the user’s
guides or the Help.
If you can’t find the answer, contact Rockwell Software Technical
Support at:
Telephone: 440–646–3434
Internet Support: www.rockwellsoftware.com or
www.support.rockwellautomation.com
Support staff are available Monday to Friday from 8 A . M . to 5 P . M .
Eastern Standard Time, except during holidays.
When you call
When you call, be at your computer and ready to give the following
information:
the product serial number
You’ll find this number on the Activation disk label and in the help
About dialog box that you access from the RSView32 Project
Manager.
the product version number
the type of hardware you are using
the exact wording of any messages that appeared on your screen
a description of what happened and what you were doing when the
problem occurred
how you tried to solve the problem