Getting help, About sony's support options – Sony PCG-717 User Manual
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Getting Help
This section describes how to get help and support from Sony, as well as
troubleshooting tips for your computer.
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About Sony's Support Options
Sony provides several support options for your computer. When you
have questions about your computer and the preinstalled software, check
these places for answers:
□
This guide explains how to use your computer, connect peripheral
devices, use the utility programs, and perform basic computer tasks.
□
The online help files that accompany your preinstalled software
contain instructions on using the software.
□
The
About Your Sony Notebook Computer
guide lists the telephone
support numbers for your preinstalled software titles. This guide also
includes a packing list and technical specifications for your notebook
computer.
□
The Sony Sales and Marketing Support number offers information
about your notebook computer and other Sony products that work
with your computer. To contact Sony Sales and Marketing Support,
call 1-888-4SONYPC (1-888-476-6972).
□
The Sony fax-back service provides you with answers to commonly
asked questions. You can use this automated service to request a list
of available topics and then select the topics that you want to receive.
To contact the Sony fax-back service, call 1-888-4SONYPC
(1-888-476-6972).
□
The Sony e-mail support service answers your questions by
electronic mail. Just send your question in an e-mail message, and a
Customer Service Representative will send you a reply with the
answer. To send a question to Sony e-mail support, address the
message to [email protected].
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