Sony PCG-717 - Manual (Page 124)

Getting Help
U The FirstAid®^ '97 (Sony SOS Edition) software intercepts crashes
caused by Windows®' 3.1x and Windows"^ 95 applications, finds and
fixes startup problems for all Sony preinstalled applications, uses a
knowledge base to find and fix additional problems, and
automatically backs up your computer's critical configuration files.
LI Oil Change’^'" (Sony SOS Edition) software is a useful companion to
SOS. Using the Internet, it provides updated device drivers, software
fixes and updates provided by Sony for the software titles included
with your notebook computer. SOS Oil Change scans your computer
to identify software applications and their versions. It then logs on to
the Internet, compares your software configuration against the Sony
database, and notifies you of fhe software fixes, and updates
available for your computer. For each fix and update, it provides an
explanation. After selecting the software fixes and updates you
require, SOS Oil Change downloads, uncompresses, and installs the
selected items. If, for any reason, the new software/device driver
does not install successfully, it retains your current configuration. To
contact SOS Oil Change support dial 1-888-4SONYPC (1-888-476-
6972).
□ The SOS software connects you to a Customer Support
Representative. SOS is available toll-free 24 hours a day, seven days a
week. You can contact SOS by telephone or by using your built-in
modem. Be sure to connect your modem before you call, so that the
representative can access your system if necessary. For information
on calling SOS with your built-in modem, see the next section,
"Calling SOS" on page 119. To call SOS using your telephone, dial
1-888-4SONYPC (1-888-476-6972). Before calling SOS, try running
First Aid and Oil Change. You may find fhat this resolves your
problem. First Aid, Oil Change, and SOS are all available on the Sony
Online Support screen. To access this screen, click the Start button,
point to the Sony Folder, and click Sony Online Support.
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