6 support and troubleshooting, 6 support and troubleshooting 95 – FXpansion GURU User Manual
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11:6 Support and Troubleshooting
• Authorization problems
If you’re having problems authorizing GURU, please try the following measures:
• Ensure you are correctly differentiating between O and 0 (zero), S and 5 (five),
I and 1 (one), for example.
• Try to authorize GURU with the standalone version, rather than as a plugin,
or vice versa.
• The !SOUND STREAM STOPPED! message
Certain sequencers, such as Emagic/Apple Logic Audio/Express/Pro, do not process audio
instruments when the track is not selected in the arrange page and the sequencer is stopped. If
such a circumstance arises, you will see the
!SOUND STREAM STOPPED! alert in the GURU
toolbar, while the Browser, on-screen Pads and the Play button on the Sequencer Master sec-
tion will be locked and inaccessible. If the sequencer is playing you can perform all functions as
usual. This is due to a combination of GURU’s architecture and the way that such host sequenc-
ers’ audio engines operate. It is not very significant as, in these sequencers, you cannot trigger
GURU while the host is stopped unless its track is selected on the arrange anyway.
The
!SOUND STREAM STOPPED! message can also appear when using other hosts which
are able to stop playback when in the background, or which have a button which turns the audio
engine on or off. Again, in such cases GURU would not be playable anyway.
• Missed or doubled Pattern notes, especially when changing Patterns/
Scenes.
Certain hosts and sequencers (for example, Ableton Live), report time sync information to plu-
gins in a different way to others, with the end result being that some Pattern notes are not played
or are doubled, especially when changing between Patterns or Scenes. If you are experiencing
this type of behaviour, then go to the GURU Options panel and enable the ‘Latency compensa-
tion (better sync on some hosts)’ option.
• GURU FAQ (Frequently Asked Questions)
The GURU FAQ is constantly being updated with the latest technical information on the program.
If you cannot find the answer to your problem in this manual, please log into our website at
www.fxpansion.com and navigate to the GURU FAQ, or use the following direct link: