Corinex Global ADSL2+ - Manual (Page 112)

The DSL Link LED is always off.
1. Make sure you have DSL service. You should get some kind of information from
your ISP that states that DSL service is installed. You can usually tell if the service
is installed by listening to the phone line; you will hear some high-pitched noise.
If you do not hear high-pitched noise, contact your ISP.
2. Verify that the phone line is connected directly to the wall and to the line input
on the Gateway. If the phone line is connected to the phone side of the Gateway
or you have a splitter installed on the phone line, the DSL light will not come
on.
If you can’t solve your problems using the information sources mentioned above,
please send us the problem description via
http://www.corinex.com/web/com.nsf/
Doc . We would like you to give us all possible information about your devices and
your network, when contacting us. This includes:
• Types of devices you have, if possible with serial numbers (printed on the safety
labels)
• Which of these devices are working incorrectly or don’t work at all (indicate the
problems)
• If it’s possible, send us a scheme of your network topology also with the IP
addresses for computers/router/access point, this can speed up the problem
estimation. If you use any non-Corinex equipment, please specify what kind. The
drawing can be made in any graphics editor, exported to one of the standard
graphic formats (JPEG, GIF). Or you can just draw it on paper and scan it.
• Specify operating systems used with the devices.
• Please send us the firmware version and configuration of these devices. Please
see the user guide for detailed instructions on this.
Corinex ADSL2+ Wireless Gateway G
Appendices
111