Dish Network Solo 811 - Manual (Page 88)

Troubleshooting Tables
Page 83
Using Locks
Changing Channels
Using Favorite Lists
What Is
Happening
Possible Reason What to Do
You set a lock (for
example, a lock on
programs by ratings), but
the lock does not take
effect.
You may not have locked the
receiver.
You must lock the receiver to apply any lock that you have set.
You forgot the password,
so that you are unable to
unlock the receiver.
You may not have written down the
password, to keep it in a safe place.
Call the Customer Service Center. You must provide the following
information: (1) your name; (2) your address; (3) your telephone
number; (4) and the receiver information.
The CSC will send an Unlock code, targeting your receiver.
What Is
Happening
Possible Reason What to Do
You enter a desired
channel number. The
channel changes, but the
new channel is not exactly
the channel you entered.
You are scanning up or
down through the
channels, and the receiver
is skipping channels that
you know you have
bought.
You may have made a mistake
entering the channel number, or the
channel number you entered may be
invalid.
If so, the channel displayed is the
closest possible to the channel you
entered.
If you entered the number for a
channel that you have not bought,
the receiver will change to the
channel and allow you to buy the
channel or display a message.
If a Favorite List other than All
Chan is applied, the receiver will
skip channels that are not on the
applied list.
If you have set up the Program
Guide to hide adult channels and
the receiver is locked, the receiver
will skip such channels.
Carefully retry entering the channel number you want.
Press the remote control Recall button to return to the previous
channel number. Select All Chan as the active Favorite List.
Unlock the receiver so that it does not skip adult channels.
If you want to buy a channel, call the Customer Service Center.
What Is
Happening
Possible Reason What to Do
You press the remote
Guide button while the
Program Guide is
displayed. You find that
you can apply only the All
Chan list or the All Sub
list.
If you have not added channels to
any custom Favorite List, you will
be able to apply only the All Chan
list or the All Sub list.
You must add channels to a custom Favorite List before you can
apply it.
You try to change the
All Chan list or the All
Sub list. The receiver
displays an ERROR
message.
The receiver will not allow you to
change the All Chan list or the All
Sub list.
Choose another list to change.
Note: You can change the All Sub list by changing what channels
you buy.