GoDEX EZ6000Plus series - Manual (Page 67)

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EZ-2000+/6000+ User ’s Manua
5-9. Troubleshooting
Problem Solution
The printer is switched on but
the display does not light up.  Check the power supply.
One or both LEDs light up red
and printing is interrupted.
 Check the software settings (driver settings) or
command codes.
 Look for the error alert in the table in Section 3-8.
Error alerts.
 Check whether the cutter is functioning normally
and whether it is cutting at all. (Only if a cutter is
installed.)
The label stock passes
through the printer but no
image is printed.
 Please make sure that the label stock is loaded
the right way up and that it is suitable material.
 Please make sure that the ribbon is loaded
correctly.
The label stock jams during
printing.
 Clear the paper jam. Remove any label material
left on the thermal print head and clean the print
head using a soft lint-free cloth dipped in alcohol.
There is no printed image on
part of the label or the image
is blurred.
 Check the thermal print head for dust or other dirt
(label material or ribbon residue).
 Check for errors in the application software.
 Check the ribbon for wrinkles.
 Check the power supply.
 Run a self test (Section 3-4.) and check the test
print pattern to see whether the print head prints
over the entire width of the medium.
 Check the quality of the print medium.
The printed image is
positioned incorrectly or a
label is missed out during
printing.
 Run the auto-detection function. (Section 3-6.)
 Check the label height setting.
 Check whether there is paper or dust covering
the sensor.
 Check the paper guide settings.
The cutter does not cut off
the labels in a straight line.  Check whether the label stock is positioned
straight.
The cutter does not cut off
the labels completely.  Check whether the label is more than 0.16 mm
thick.
When using the cutter, the
labels are not fed through or
cut off incorrectly.
 Check whether the cutter has been correctly
installed.
 Check whether the paper guides are functioning
correctly.
The label dispenser is not
functioning normally.
 Check whether there is dust on the label
dispenser.
 Check whether the label stock is positioned
correctly.
【 Note 】
If any problems occur that are not described here, please contact your dealer.