Laerdal SimView - Manual (Page 44)

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When the Group policy snap-in is installed you can change the firewall settings, by right click on the
Windows firewall and select Properties, and then change the settings according to your need.
Figure 95
When the firewall is enabled you will have to edit the list of exceptions to suit your needs, webserver, IP-
cameras etc.
8 Troubleshooting
Q: My events and timeline don’t match / Timeline starts in wrong position
A: Make sure that all your Instructor PCs, Simulators and SimView Server time and date settings are in synch
and in same Time Zone.
Q: Why do I get an error when starting recording a session, that the server in busy, unavailable or network
problem, but the server is not in use and I can connect to it with my browser?
A: make sure you have the latest version of the SimView Extension, and it is set correctly regarding IP
addresses, it will check both the connection and that the service is up running. I severe cases you may have
to reboot the Instructor Application PC.
Q: Why can’t I record on the SimView server even when the SimView Extension tests OK?
A: Check if the Laerdal SimView Extension Service is started; use the Component Service to check.
Figure 96
You can find the Component Service by typing it into the Start menus search field.
Q: Something went wrong during recording and now I cannot see my simulations?
A: The simulation may not have been save in the debrief session after the recording was stopped. In the