Doremi AccessLink - Manual (Page 44)

FAL.OM.002372.DRM Page 44 of 62 Version 1.6
Doremi Labs
5.7 Generating a Report
To troubleshoot the product, all product information and logs are conveniently collected and
stored in a file that can be sent to Doremi Technical Support for review.
5.7.1 Generating a Report via CLI
To generate the report via CLI, the operator has to log into the AccessLink with root access and
execute the following command:
/doremi/sbin/report.sh <Enter>
The resulting file will be generated under /tmp directory; the operator will be able to use an FTP
client to get it.
5.7.2 Generating a Report via USB
To generate a report using a USB key:
1) Create a directory "doremi" at the root of the USB key (might have been previously
created).
2) Create a directory "report" inside /doremi directory.
3) On the product, remove the CaptiView Transmitter Dongle and plug in your USB key,
then reboot the box.
4) Wait 2 minutes without any USB activity (watch your USB key LED to know), you can
remove it and replace the dongle. Reboot the box.
The report will have been generated in the USB key folder /doremi/report