H3C Technologies H3C Intelligent Management Center - Manual (Page 20)

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Exploring the Service Desk interface
The IMC SOM module provides unified visibility for all IMC SOM features via a single web portal, called
Service Desk. As an IMC SOM administrator, you use Service Desk along with the IMC base functionality
for configuring all IMC SOM settings and functions. Service Desk provides an independent web-based
interface for SOM and allows users to run process-based SOM operations. IMC users who have a
self-service account can use Service Desk.
This chapter describes the Service Desk interface.
The following sections describe how to use Service Desk and how to use the three parts of the Service
Desk interface: the navigation pane to the left Using the Service Desk navigation pane , the toolbar across
the top Using the Service Desk toolbar , and the task pane Using the Service Desk task pane .
Logging in to Service Desk
There are three ways to access SOM. For more information about IMC, see H3C IMC Base Platform
Administrator Guide.
To log in from the IMC Platform Login page:
• On the IMC Platform Login page, click the arrow icon in the upper right corner of the IMC login
page, and select IMC SOM Console from the menu that appears.
Figure 6 IMC Platform login
IMC operators with an SOM account can access SOM Service Desk from the IMC Platform.
To log in from the IMC Platform:
• From the IMC Platform, click the icon and select “IMC SOM Console”.
To log in from Internet Explorer: